Last Updated: June 2026
At Prime Custom Boxes PK, customer satisfaction is our top priority. Since all of our packaging products are custom-made according to customer specifications, we encourage customers to carefully review all order details before final approval.
Custom Orders
All products manufactured by Prime Custom Boxes PK are customized based on the artwork, dimensions, materials, and specifications provided by the customer. Due to the personalized nature of our products, custom orders are generally non-returnable and non-refundable once production has begun.
Order Cancellation
Customers may request order cancellation before the production process starts. If the order has not entered production, a refund may be issued after deducting any applicable design, processing, or transaction fees.
Once production has started, orders cannot be canceled and are not eligible for a refund.
Damaged or Defective Products
If you receive products that are damaged, defective, or significantly different from the approved specifications, please contact us within 7 business days of receiving your order.
To process your claim, we may require:
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Order number
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Photos of the damaged or defective products
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Photos of the packaging upon delivery
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A detailed description of the issue
After reviewing the claim, we may offer:
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Replacement of the affected products
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Partial refund
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Full refund (where applicable)
The resolution will be determined based on the nature and extent of the issue.
Color Variations
Please note that slight variations in color may occur between digital proofs and the final printed product due to differences in screen displays, printing processes, and materials. Such minor variations are considered industry-standard and do not qualify for refunds or returns.
Shipping Delays
Prime Custom Boxes PK is not responsible for delays caused by shipping carriers, customs clearance, weather conditions, or other circumstances beyond our control. Shipping delays alone do not qualify for refunds.
Incorrect Information Provided by Customer
We are not responsible for errors in artwork, spelling, dimensions, or specifications approved by the customer before production. Customers are responsible for reviewing all proofs and order details carefully before giving final approval.
Refund Processing
Approved refunds will be processed using the original payment method whenever possible. Refund processing times may vary depending on the payment provider and financial institution.
Contact Us
If you have any questions regarding our Refund and Returns Policy or need assistance with an order, please contact our customer support team.
Prime Custom Boxes PK
Email: info@primecustomboxespk.com
Website: www.primecustomboxespk.com
We are committed to providing high-quality custom packaging solutions and resolving any concerns fairly and promptly.
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